DongDong Support
Help for DongDong: Home Workout on iPhone and iPad · 简体中文
Email us and include your device model and iOS version if something isn't working.
support@dongdong.nowCommon questions
How do I change my coach or language?
Open Preferences and go to Coach and language. Changes apply from your next workout.
How do I change my equipment, intensity or workout length?
Open Preferences and go to Your workouts. Today's plan stays as it is, and the new settings apply from your next workout.
I can't hear the coach.
Turn up the media volume with the side buttons and check that your headphones or Bluetooth speaker are connected. DongDong plays alongside music from other apps and lowers it while the coach speaks.
Can I stop or skip part of a workout?
Yes. You can pause, skip or go back at any time, and stopping early is always fine.
Do I need an account or an internet connection?
No. There's no sign-in, and all the coach audio and exercise videos are built into the app, so it works offline.
How do I delete my data?
Open Preferences and tap Reset local data, or delete the app. Either one removes everything DongDong stored. Nothing is kept anywhere else. See the privacy policy.
Is DongDong safe for me?
DongDong offers general exercises for adults. It isn't medical advice, and its workouts haven't been reviewed by an exercise professional, physiotherapist or doctor. If you have a health condition, are recovering from an injury or haven't exercised in a while, check with a health professional first. Stop straight away if you feel dizzy, faint, short of breath or unwell, or if you get chest pain.
咚咚 支持
请发邮件给我们。如果遇到问题,请附上你的设备型号和 iOS 版本。
support@dongdong.now常见问题
怎么更换教练或语言?
打开“设置”,进入“教练与语言”。修改会在下一次锻炼时生效。
怎么修改器材、强度或时长?
打开“设置”,进入“你的训练”。今天的计划保持不变,新的设置从下一次锻炼开始生效。
听不到教练的声音?
用侧边按钮调高媒体音量,并检查耳机或蓝牙音箱是否已连接。咚咚可以和其他应用的音乐同时播放,教练说话时会自动调低音乐音量。
需要账号或网络吗?
不需要。无需登录,所有教练语音和动作视频都已内置在应用中,离线也能使用。
怎么删除我的数据?
打开“设置”,点“清除本机数据”,或者删除应用,都会清除咚咚保存的全部内容。详见隐私政策。
咚咚适合我吗?
咚咚提供的是面向成年人的一般性运动,不是医疗建议,训练内容也未经专业运动人员、物理治疗师或医生审核。如果你有健康问题、正在从伤病中恢复,或者很久没有运动,请先咨询医务人员。如果感到头晕、快要晕倒、喘不过气、身体不适或胸痛,请立刻停止。