DongDong Support
Help for DongDong: Home Workout on iPhone and iPad
Email us and include your device model and iOS version if something isn't working.
support@dongdong.nowDongDong 1.2: voice control and workout variety
How do I turn on Voice Mode?
Voice Mode is off by default. In your first workout, use the voice guide to turn it on, choose English or Mandarin, and allow the requested permissions. Wait for Listening, then say Continue or tap Resume. The initial voice-enabled session stays paused while you try it. Settings contains the guide and all commands. The guide shows whether Voice Mode is On or Off and offers the matching button.
Which commands can I use?
Continue starts or resumes immediately. During normal playback, Pause, Stop or Cancel pauses immediately. Next, Previous, Add 15 seconds and Reset current step show a 3–2–1 confirmation. Next and Previous start the selected step automatically. During confirmation, Pause or Cancel only cancels the pending action and restores the prior playing or paused state; it does not apply an extra pause. The Mandarin command words are listed on the Chinese support page.
Why is it not listening, or why can I not hear the coach?
Coach narration and Voice Mode are separate settings. Choose the recognition language you intend to speak. Commands work only while the player says Listening. Allow microphone access and any requested speech permissions; the selected Apple language model may need an initial download. If recognition is unavailable or unsupported, use touch controls. Audio interruptions and backgrounding pause the session; return and explicitly say Continue or tap Resume. Turn coach narration on separately if you want spoken coaching.
What happens to my voice?
Speech is processed on your device using Apple’s built-in recognition. DongDong does not save recordings, collect voice data or upload your speech. Apple language models may need an initial download; there is no server-recognition fallback. Touch controls remain available on unsupported devices.
Does resetting give everyone the same workout?
No. In 1.2, new selections use the local date and a seed stored on that device, with more variety across eligible routines and movement combinations. Repeats are still possible. Today’s saved plan stays stable until you choose Another workout. Reset local data clears setup choices and workout progress; completing setup creates a new seed. Start again restarts an unfinished workout and begins playback.
Common questions
How do I keep full screen or switch between 2D and 3D?
In DongDong 1.1, open Settings → Demonstrations to choose 3D video or 2D drawings and “Always use full screen.” These choices are also offered during setup. You can switch styles inside the player. Opening or closing full screen saves that preference for future sessions.
Why does today’s workout look familiar?
A suggestion stays the same throughout the day. In version 1.1, Today refreshes when the recommendation day changes and avoids yesterday’s suggestion when another eligible routine exists. If only one routine fits your equipment, intensity and session length, it can repeat. An open workout stays intact until you leave the player.
Can I give myself more exercise or rest time?
In version 1.1, tap “+15 seconds” in either player mode to extend the current exercise or break. Added time is saved with your workout progress.
How do I change my coach or language?
Open Preferences and go to Coach and language. Changes apply from your next workout.
How do I change my equipment, intensity or workout length?
Open Preferences and go to Your workouts. Today's plan stays as it is, and the new settings apply from your next workout.
I can't hear the coach.
Turn up the media volume with the side buttons and check that your headphones or Bluetooth speaker are connected. DongDong plays alongside music from other apps and lowers it while the coach speaks.
Can I stop or skip part of a workout?
Yes. You can pause, skip or go back at any time, and stopping early is always fine.
Do I need an account or an internet connection?
No. There's no sign-in, and all the coach audio and exercise videos are built into the app, so it works offline.
How do I delete my data?
Open Preferences and tap Reset local data, or delete the app. Either one removes everything DongDong stored. Nothing is kept anywhere else. See the privacy policy.
Is DongDong safe for me?
DongDong offers general exercises for adults. It isn't medical advice, and its workouts haven't been reviewed by an exercise professional, physiotherapist or doctor. If you have a health condition, are recovering from an injury or haven't exercised in a while, check with a health professional first. Stop straight away if you feel dizzy, faint, short of breath or unwell, or if you get chest pain.